Mediator System Platform : Troubleshooting : Problem transmitting acknowledgements from system platform to Alert. 🔒
In version 3.6 rev 2 build 16, there is a problem with the transmission of system platform acknowledgements to Alert.
To correct this problem you need to :
- Either go back to the m_appserver.dll file and use the one from 3.6 rev 2 build 14
- Or modify the configuration of each alarm and add an acknowledgement condition with an "Ack" variable as follows
System Platform Mediator : Load of the mediator (Alert 3.6)
In Alert, from the “Options” windows (Configuration -> Options), in the tab “Supervision”, select the mediator m_AppServer.dll and validate with OK.