Supported softwares and versions

1. What means supported versions:

​When a version is supported:

• Vous pouvez contacter notre support par mail ou telephone (si contrat de maintenance valide)
• Le support cherchera la meilleure solution pour résoudre votre problème.
• In case of a bug in your version, an update to the most recent version could be proposed.

When a version is no more supported:

1. You have a valid maintenance contrat:

• You can contact our technical support by mail or by phone. We will try to help you to solve your problem without guarantee of success.
• An update (for free) can be proposed to solve your problem. (The assistance for the implementation of the update is NOT include in the maintenance contract and will therefore have a cost).

​2. You don't have a valid maintenance contract:

• You can contact our technical support by mail who will process your request with a low priority and without guarantee of success
• An paid update may be offered to solve your problem.

2. Alert Software

Version 4.0:

• All versions 4.0 are today supported.

Version 3.6:

• As of 01/01/2023, only versions 3.6 rev 2 build 10 and more are supported.
• As of 01/01/2024, only versions 3.6 rev 2 build 16 and more are supported.
• As of 01/01/2025, the 3.6 rev 2 version (all build) won't be supported any more.

3. Jericho, NetSentinel and Progtime softwares

The software Jericho, NetSentinel and Progtime are no more supported.